RETURNS AND EXCHANGES

Refund Policy for Grebr

1. Refund Eligibility

We at Grebr are committed to ensuring your satisfaction with our products. Refunds are considered under the following circumstances:

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [in 2 days] of receiving the item.

  • Incorrect Item Received: In the rare event that you receive an item different from your order, please notify us within [in 2 days] of receiving the product.

2. Return Process

To initiate a refund, please follow these steps:

  • Contact our customer service team at [contact@grebr.com] with your order number and details of the issue.

  • Provide clear images of the defective or damaged product if applicable.

  • Our team will assess your request and guide you through the return process.

3. Return Conditions

To be eligible for a refund, the returned product must meet the following conditions:

  • The item must be unused, unwashed, and in its original packaging.

  • All tags and labels must be intact.

  • You must return the item within [in 5 days] of receiving it.

4. Refund Processing Time

Upon receiving and inspecting the returned item, we will process your refund within [ 7 days]. The refund will be issued to the original payment method.

5. Non-Refundable Items

Certain items are non-refundable, including:

  • Items marked as final sale.

  • Customized or personalized items.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at contact@grebr.com

about us

"At Grebr, our entire collection is a testament to the timeless artistry of Batik, an ancient form of painting . The Batik process, a meticulous and labor-intensive method, involves the delicate interplay of waxwork and multiple dyeing stages on cloth. Then printed on thick cloth.Each piece in our collection is not just a work of art but a reflection of the dedication, patience, and craftsmanship that goes into creating this remarkable fusion of tradition and creativity."

Brand Owner

"I am the proud founder of Grebr, a brand that came to life as I celebrated my 50th birthday. This venture represents not just a milestone in my life but also a testament to the belief that age is no barrier to pursuing one's dreams and passions."

Batik Process

  • Design Planning

    Plan your design on paper or directly on the fabric. Traditional batik often features repetitive geometric patterns or nature-inspired motifs.

  • Heating Wax

    Heat the wax to a liquid state. Be cautious as hot wax can cause burns.

  • Wax Application

    Use the tjanting tool or brushes to apply the wax to the areas you want to remain the original color. The wax creates a barrier, preventing the dye from penetrating those areas.

  • First Dye Bath

    • Prepare the dye bath according to the instructions on the dye packaging.
    • Immerse the fabric into the dye bath, allowing it to soak until the desired color is achieved.
    • Remove the fabric and let it dry completely.

  • Wax Removal

    • Carefully remove the wax. This can be done by ironing the fabric between layers of absorbent paper, which absorbs the melted wax.
    • Alternatively, you can gently scrape off the wax with a knife, revealing the wax-resisted areas.

  • Final product

    Painting is tweaked and printed on thick cloth and then turned into a beautiful bag.
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